The Middle Man
OK, because I have a gun to my head I've "decided" to post... So lets see what I can pull out of the hat today... NO PRESSURE OR ANYTHING -- JADE!
This past weekend I was the unfortunate victim of cellphone theft... yes I know CRAZY... but I'm not here to complain about that, I could go on for days about that but I won't.
what I am going to complain about is the fact that companies have insurance programs set up to aid customers when things like this happens, having never lost a phone before or had one stolen for that matter (yes, my cherry has been popped), I've never had to actually go through the process of getting a phone replaced.
So todays GRIPE goes to middle men! Yes the middle men, so as a customer I pay $$$ for phone insurance and my phone company runs with it but say I lose my phone the company simply files for a line hold until either I purchase a new phone or through my insurance a "new" one is received.
Here's where the middle ma comes in, I'm then transferred to a totally separate company which handles phone distribution, but before I can get a new phone I have to provide at minimum the precinct #, officer who assisted me and or badge number... are you kidding me!?!
No seriously, so I did the whole song and dance and had the police station confirm my claim and you'd think I'd have a phone shipped out but noooooooooo... I have to pay a deductible and not a small one either! And only then can I receive my phone, but ooh yeah you have to wait until Monday for your phone to be mailed. But it's Sunday what do you mean!?! *deep sigh and so I wait*
Well my phone shipment confirmation was received and a tracking number emailed, and so I happily waited because at least Mr. Middle Man sends their phones next day... Now its Tuesday (the big day) I've gone 2 days without my phone and the world isn't the same I'm cut off from my friends and its not fun. My phone arrives and I happily open the box and to my surprise *drum roll please*
NOT ONLY IS IT NOT MY PHONE BUT ITS NOT EVEN MY CARRIER! *SPAZZING HEAVILY*
So now, I have to call Mr. Middle Man again but this time I'm not so nice about things where the hell is my phone and how exactly does one mistake one phone for another!?! and I'm told we're deeply sorry (which they're not), we're sending you your proper phone now, this happens 1/1,000,000. Apparently I'm that 1,000,000th person to get the sh*t end of the stick.
So now I'm forced to sit and wait as a new phone is shipped out... and I can't even get a guarantee that it'll be my phone... and so I wait another day of being cut off from the world...
And so the only way I've been able to laugh at the situation was the fact that I played hockey with the box in my mailroom... All I can do is wait and hope that tomorrow my phone comes... but I won't hold my breath.
